Shipping & Returns

SHIPPING: 

Where do you ship? 

We proudly offer international shipping with minimal restrictions. During checkout, the delivery cost and estimated timing will be calculated based on your address. If your address or country is not listed in our delivery options, it means we currently are unable to ship to your location. 

How much does shipping cost? 

Shipping costs are calculated per order (based on things like weight, size, and the shipping option selected) once you have entered items into your basket and have proceeded through the check-out. 

How long does delivery take? 

Orders are typically dispatched by the Distribution Center within 1-3 business days of placing your order.  Please allow additional time for customized and special orders.   

Special order items fulfilled by a third-party vendor may take between 4 to 6 weeks to ship.  Please be aware that third-party items are not eligible for returns, exchanges, or any promotional discounts. 

The table below details processing and transit time by service method. 

 

Orders are processed Monday through Friday, excluding holidays. Orders placed after business hours will be processed on the next business day. 

PO Box Support: 

*PO box and other non-standard delivery addresses are not eligible for *Express and *Next Day shipping. If selected, the delivery method will automatically be updated to a compatible service, which may result in delayed transit time. 

RETURNS:

What is your returns policy?

We have a 30-Day Hassle Free Return Policy. If you are not satisfied with your purchase, items can be returned within 30 days of receipt of order; *exclusions may apply based on the items. Items must be in their original, unused condition, with no signs of damage or wear, and all labels still attached. Returns resulting from customer preference or change of mind are subject to a $9 return processing fee ($20 for customers outside the US). Returns related to damaged, mis-printed, or mis-delivered orders are at no cost.

* Personalized, collectible, print on demand, and final-sale items are non-refundable and cannot be returned or exchanged. Other non-returnable items will have a non-returnable designation on the product page.

Upon receiving your returned items, it generally takes up to 5 business days to process the return. However, during busy periods, processing may take longer, so please allow up to 14 business days. 

How do I return the items? 

To initiate a return, please simply click on this link and follow the instructions on the page. If you have any questions or need assistance, feel free to contact us.

No returns will be accepted for online orders at in-store locations. Please submit all online order returns using the process above.

Please Note: 

• Returned items must be in their original, unused condition with all tags attached.
• Personalized or customized items are non-returnable and non-refundable unless there is a defect in the material or workmanship. 
• Items marked as Final Sale are non-returnable and non-refundable.  
• Returns initiated for products that are not eligible for return will be held for a maximum of 30 days and the customer will be responsible for all costs associated with reshipment if requested.
• NO RETURNS / EXCHANGES AFTER 30 DAYS OF RECEIPT OF MERCHANDISE 

I received damaged/faulty  product. 

If the merchandise you received is of unsatisfactory quality, damaged, or defective, please contact customer support to file a damage claim and request a prepaid return label. If you choose to use your own shipping method, the shipping cost will not be reimbursed. 

Can I exchange an item? 

To exchange items, kindly return the unwanted item(s) and place a new online order.  

You are responsible for the shipping fees associated with your return or exchange. Please use your preferred carrier with a trackable shipping option and obtain a tracking number to ensure proof of delivery. 

Please allow up to 14 business from the date received for the refund to appear on your credit card statement.  

Will my original price be honored? 

Yes, for the same style number we will honor the original purchase price when you reorder a different color or size.  For assistance with reapplying any discounts, feel free to contact customer support. 

Cancellations (US only): 

If you need to change or cancel your order, please email us through the Contact Us page on the website immediately. We process orders as quickly as possible to ensure timely delivery, so it may not be possible to change or cancel your order once it's confirmed. Please contact customer support promptly for assistance. 

If your order has been processed, the customer support team will provide you with information about how to return the item. 

Please Note: 

• Pre-Orders: The delivery for preorder items depends on the production and shipping schedules. Cancellations may be possible if the order has not been processed yet, unless otherwise stated at the time of purchase. 
• Refunds: If your cancellation is successful, a refund will be issued to the original method of payment. Once processed, you will receive a refund for the returned item, which may take up to 5 business days to reflect on your bank statement 

For wholesale and/or tax exempt order inquiries, contact lgmwholesale@legends.net. Please note that these types of discounts cannot be applied retroactively to existing orders.